Total Living Care (TLC) provides domiciliary homecare to clients who live in Ross-On-Wye and the surrounding areas.
As a family run business, TLC provides high quality, reliable homecare for elderly people in their own homes who wish to keep their independence.
We provide visits ranging from 30 minutes to an hour or longer, depending on client needs. The majority of our clients are with us on a permanent basis, but we can also provide regular short visits and respite care. The town is the location of the well known Merton House Hotel which is used by some of our clients for short breaks and holidays.
We can provide personal care, food and drink preparation and feeding, assistance with medication, shopping, cleaning, companionship as well as accompanying clients to medical appointments if needed.
The Care Manager visits each client to discuss and assess their needs. A care package is then tailored to suit the individual’s needs. We also work hard to ensure each client’s independence is maintained as much as possible. Please see our live-in page for more extensive support need.
All of our carers are DBS and reference checked.
We have regular quality reviews carried out by our public sector clients and are registered with the Care Quality Commission.
Responses to our regular surveys show that 91% of our client ratings are in the Excellent or Very Good categories. (Nov 2012)
Focusing on our clients and their needs…