About us

Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

About Us

Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

Total Living Care. Your family run home care provider.

TLC are your Ross-on-Wye based, domiciliary home care support (short regular visits) and Live-in care (permanent assignments) provider.

Total Living Care was founded in 1998 by Maureen “Mo” Lloyd. Mo wanted to make a difference to her community after she saw several elderly friends go unwillingly into residential care.

Mo felt passionately about care at home. She believed that the familiarity of home surroundings and loved ones can make all the difference to a person’s well-being and happiness.


Over 2 decades later, Total Living Care has grown to provide care across Herefordshire and the surrounding counties. If you or your loved one require assistance whilst maintaining independent living. A call to TLC is all you require.

We are a people business.

After a thorough assessment, carers are matched to meet the needs of each client’s personalized care plan.

Those needs include a heavy focus on the social aspects of care.

Tracy Lloyd (RGN) , TLC Care Manager

All our carers are CRB and reference checked.

We take personal responsibility for staff development, training, monitoring and supervision.

Our philosophy

has always been to provide a high standard of individual care with respect and dignity.

Our carers often develop great friendships with clients.

At TLC, our reputation is always our best source of new clients.

Dear Tracy, Thank you once again for making my hols so special. I have some very special photos to remember it by. I do hope to come again soon and if you ever want to open an agency down here, please let me know.Mrs G, Solihull

Total Living Care
Dear Tracy, Thank you once again for making my hols so special. I have some very special photos to remember it by. I do hope to come again soon and if you ever want to open an agency down here, please let me know.Mrs G, Solihull

With many thanks for super service.
Mrs. C, Bishops Frome

Total Living Care
With many thanks for super service. Mrs. C, Bishops Frome
Total Living Care

At Total Living Care (TLC) we believe that living at home should be a choice for everyone.

We are a care agency providing home and live-in care services in Ross-on-Wye, Herefordshire and surrounding counties. With regular Domiciliary care or permanent home care through our Live-in care service,  we provide a one-stop service to help keep our clients remain and live well in their best environment... at home.

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1 week ago
Total Living Care

Happy Birthday Jo 💐
We hope you have a lovely day!
Love from everyone at
Total living care 🎁🎂🎉 xxx
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2 weeks ago
Total Living Care

🎊Happy New Year.🎊
Big thank you to all of our wonderful carers for everything that you do.
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Comment on Facebook

Although 21 has not ended the way I planned nor is 22 starting the way I would like it to!!! I would like to wish all staff and clients a very Happy New Year

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3 weeks ago
Total Living Care

🎄⛄️ Merry Christmas too all of our wonderful carers, clients and their families ⛄️🎄
Thank you for everything you do
🎁⭐️ Love from everyone at
Total living care ⭐️🎁
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Comment on Facebook

Merry Christmas xx

Merry Christmas 🎅🎄xx

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Home Care FAQs

What are the qualifications & regulations of your carers?

All of our carers are DBS checked and highly qualified and experienced. Total Living Care is also checked, registered and regulated by the Care Quality Commission (provider ID 1-1520389628) If you are still curious about our carers, feel free to call us on 01989 562000.

Who do your Live-in Carers work with?

Our live-in carers work for all different types of people that cannot stay in their own home without support. This includes the elderly, children, and people with disabilities or learning difficulties. Whatever the needs of our clients, our carers will always do their uppermost to fulfill their needs to ensure they can live in the way they would without care and can be happy in their own home. If you believe that you, a friendly or a family member requires care then please call us on 01989 562000.

How good is your carers knowledge on Dementia?

All of our carers have excellent knowledge about Dementia and are trained thoroughly on how to deal with and support people who suffer with Dementia. Each of our Dementia Care clients has their support needs acknowledged beforehand so that the care is as efficient and beneficial as possible. Each of our carers also has a great understanding of dementia symptoms and how to deal with them. With Dementia Care, the level and care and support can vary day by day, this is why it is important they are knowledgeable about Dementia so they can deal with different situations at different stages.

What is companionship care?

Companionship care is primarily aimed at our senior clients so that they can have emotional support and companion. It is common for elderly people to become lonely when their mobility is low and they may have a lot of friends or family members that have sadly passed away. Our carers help to keep our clients’ minds busy and to keep them company. Loneliness can make an impact very negatively on a person’s life and can lead to cognitive decline. This is why being accompanied is so important. Our Companionship Care services are all bespoke specifically for the client, so the care is as effective as possible.

Request a Callback

    Covid-19 Measures at Total Living Care

    At Total Living Care, we are used to dealing with viral outbreaks such as “normal” flu, and have long established infection control measures to protect our clients and staff from the spread of infection.
    These measures already include good handwashing regimes, the use of personal protective equipment (“PPE”), protocols for self-isolation and minimising social contact. We have business continuity plans to manage issues with supply chains and administrative functions.

    Current Measures

    The speed of transmission of Covid 19 has taken the World by surprise. Last year, we formed a collaborative group of all the major local care agencies to improve care in Ross on Wye (www.rosscaregroup.org) and manage the response to any challenges we would face. This group is now totally focussed on addressing the challenges raised by the Coronavirus. We meet daily to discuss the changes to the guidance and advice from the Government and Public Health England, and also the issues which are facing the healthcare sector more widely.

    We have taken the decision to close the offices. All our office staff are able to carry out their duties from home.
    If you require care for yourself or another person, please contact us using chat, telephone or email.
    Thank you for your help and understanding in these challenging times, but please be assured that the health and well-being of our clients and staff is our paramount concern at all times, particularly now.

    Yours sincerely,
    James Lloyd
    Total Living Care