Dementia Care

Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

Dementia Care

Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

What is Dementia Care?

Dementia can be a very frustrating and debilitating disease which is often very hard to accept for the client.

Our Carers have an excellent understanding of dementia. They work hard to ensure the correct level of confidence and support, whilst making sure that the client can remain living within as normal a routine as possible.

Why Choose Total Living Care?

Delivered over 1 million hours of care

Over 20 years of experience

All carers DBS checked

Provider partner to local government

Registered & trusted by the CQC

Locally based in Ross-on-Wye

Live-in home care from just £784 per week

Trusted Dementia Home Care in and around Ross-on-Wye

Total Living Care is one of the original live-in home care providers and has been providing specialist dementia home care services from our Ross-on-Wye, Herefordshire base for more than 20 years.

TLC is owned and operated by a fully qualified nurse (RGN) with over 30 years of experience. We ensure all of our carers are DBS checked and experienced in providing care. We are registered with the Care Quality Commission (provider ID 1-1520389628) and have an exemplary record in providing high-quality dementia live-in home care.  

If you require a local, dementia home care provider, Total Living Care is the obvious choice. With prices starting from just £112 per day (£784 per week), we provide a cost-effective service that does not compromise on quality.

Total Living Care provides 24 hour care to clients in their own homes throughout Ross-on-Wye, Herefordshire and surrounding counties

How else can we help?

Our Manager would initially assess the client and provide a care worker who best matches the client’s requirements.  We know that dementia can also be hard to accept for relatives, so regular meetings with relatives can also be arranged.

What is Dementia?

Dementia is caused when the brain is damaged by diseases, such as Alzheimer’s disease or a series of strokes. Alzheimer’s disease is the most common cause of dementia, but not the only one. The specific symptoms that someone with dementia experiences will depend on the parts of the brain that are damaged and the disease that is causing dementia.


of our clients would recommend us


of our carers are DBS & reference checked

hours live-in home care

Dementia & Your Loved One’s Care 

Dementia is the term applied to a group of symptoms that negatively impact your memory. It is a chronic and persistent disorder caused by brain disease or brain injury and it is marked by personality changes and impaired reasoning. Dementia is a decline in mental ability which affects your memory, your thinking, problem-solving, concentration and perception. In addition, dementia can cause mood swings and even change a person’s personality and behaviour. Dementia can occur as a result of damaged or diseased brain cells which are the parts of the brain that deal with our thought processes. Some forms of dementia, such as Alzheimer’s disease, are degenerative. 

Alzheimer’s is a progressive disease of the brain that slowly causes impairment in memory and cognitive function. The exact cause is unknown and currently, there is no cure is available, although there is now more medical research and medication being trialled. 

Dementia symptoms can include memory loss and difficulties with thinking, problem-solving or communication. The symptoms can be mild, but they may increase over time and become severe enough to affect a person and their family’s daily life. A person with dementia can experience changes in their mood and behaviour and find it more and more difficult to take care of themselves. The specific symptoms that someone with dementia experiences will depend on the parts of the brain that are damaged and the disease that is causing it. 

Live-In Home Care for Alzheimer’s

Caring for someone with dementia or Alzheimer’s is extremely challenging as every day will vary with different demands and needs from the symptoms and the person being cared for. Family carers can see their loved one change before their eyes, they become more and more reliant on them and at times they may not recognise you which is extremely difficult. Having a Total Living Care (TLC) carer at home with you for ad hoc rest bite sessions or regular set times during a week will support you, give you a breather from your caring demands and can help prevent the feelings of isolation and frustration that you may sometimes feel. 

A True Understanding of Dementia Care

Dementia can be a debilitating disease which is very frustrating and often very hard to accept for the person and their family. At TLC we ensure our carers have an excellent understanding of dementia, its symptoms and how best to handle these so our clients retain their dignity and confidence. Our carers work hard to ensure they offer the right level of support and care which will vary day by day, much like the symptoms. Our exceptional care ensures our client’s and their families can stay living at home and carry on with their day to day routines wherever possible. 

One of our Care Managers always assesses a client before any care plan is put in place. We do this to get to know them and what they would like to get from their care with us as well as their support needs. When we have agreed the individual care plan we then look to match one of our carers, and we do this by reviewing the care that is needed along with their qualifications, experience, personality and interests. 

Regular Family Meetings to Discuss Your Loved One’s Care

At TLC, we understand that Dementia and Alzheimer’s can be hard to accept for relatives and the demands and care needed can change rapidly. Because of this, we can arrange regular meetings with family members who are living at the home as well as close family to ensure the care we are providing is always working for everyone. 

Why TLC is the easy choice for your family

Our carers are the key to our success, our reputation and the exceptional care we offer. We are a family run business and we only employ carers into our team who have the right experience for us and our clients, and only if they have the commitment and desire to offer warm and professional care every time. 

Every one of our carers is DBS checked and their references are thoroughly checked. We take personal responsibility for our staff development, training, monitoring and supervision and always provide a high standard of individual respectful care. Our carers often develop great friendships with our clients and this makes it easier for them and their carer coming into their home to support them. 

Where we cover from our Herefordshire base

At Total Living Care (TLC) we provide Dementia Care to clients across England and Wales. We mostly cover the South West of England, Herefordshire, Monmouthshire and Powys in different areas such as Ross-on-Wye, Monmouth, Bristol and Brecon, however, our Dementia Care services at Total Living Care are available nationwide. Our carers will always give effective and professional support, ensuring that you or your loved one stay happy, safe and content. If a family member, friend or someone you know is suffering from any form of Dementia, do not hesitate to contact us on 01989 562000 and explain their needs. Our expert team will help and provide the care they need. 

TLC Are Your Trusted Local CQC Registered Care Provider 

All of the team at TLC are committed to delivering outstanding care to every one of our clients and their families and this is why we are known as one of the best care providers in the UK. 

Our Care Quality Commission ID is 1-1520389628 and we are rated as ‘Good’ in all areas. Answers to our regular client surveys reveal that 91% of our client evaluations are in the Excellent or Very Good categories. 

Home Care FAQs

What are the qualifications & regulations of your carers?

All of our carers are DBS checked and highly qualified and experienced. Total Living Care is also checked, registered and regulated by the Care Quality Commission (provider ID 1-1520389628) If you are still curious about our carers, feel free to call us on 01989 562000.

Who do your Live-in Carers work with?

Our live-in carers work for all different types of people that cannot stay in their own home without support. This includes the elderly, children, and people with disabilities or learning difficulties. Whatever the needs of our clients, our carers will always do their uppermost to fulfill their needs to ensure they can live in the way they would without care and can be happy in their own home. If you believe that you, a friendly or a family member requires care then please call us on 01989 562000.

How good is your carers knowledge on Dementia?

All of our carers have excellent knowledge about Dementia and are trained thoroughly on how to deal with and support people who suffer with Dementia. Each of our Dementia Care clients has their support needs acknowledged beforehand so that the care is as efficient and beneficial as possible. Each of our carers also has a great understanding of dementia symptoms and how to deal with them. With Dementia Care, the level and care and support can vary day by day, this is why it is important they are knowledgeable about Dementia so they can deal with different situations at different stages.

What is companionship care?

Companionship care is primarily aimed at our senior clients so that they can have emotional support and companion. It is common for elderly people to become lonely when their mobility is low and they may have a lot of friends or family members that have sadly passed away. Our carers help to keep our clients’ minds busy and to keep them company. Loneliness can make an impact very negatively on a person’s life and can lead to cognitive decline. This is why being accompanied is so important. Our Companionship Care services are all bespoke specifically for the client, so the care is as effective as possible.

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    Covid-19 Measures at Total Living Care

    At Total Living Care, we are used to dealing with viral outbreaks such as “normal” flu, and have long established infection control measures to protect our clients and staff from the spread of infection.
    These measures already include good handwashing regimes, the use of personal protective equipment (“PPE”), protocols for self-isolation and minimising social contact. We have business continuity plans to manage issues with supply chains and administrative functions.

    Current Measures

    The speed of transmission of Covid 19 has taken the World by surprise. Last year, we formed a collaborative group of all the major local care agencies to improve care in Ross on Wye ( and manage the response to any challenges we would face. This group is now totally focussed on addressing the challenges raised by the Coronavirus. We meet daily to discuss the changes to the guidance and advice from the Government and Public Health England, and also the issues which are facing the healthcare sector more widely.

    We have taken the decision to close the offices. All our office staff are able to carry out their duties from home.
    If you require care for yourself or another person, please contact us using chat, telephone or email.
    Thank you for your help and understanding in these challenging times, but please be assured that the health and well-being of our clients and staff is our paramount concern at all times, particularly now.

    Yours sincerely,
    James Lloyd
    Total Living Care