Domiciliary Care

Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

Domiciliary Care

Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

What is Domiciliary Care?

If you have long-term care needs, there is a very good chance you will need help with personal care and other household tasks.

Domiciliary care is for people who want to live in their own home but who need additional support with household tasks, personal care or other activities, allowing them to maintain their independence and quality of life.

Help when you need it most!

It is really difficult and stressful for almost all elderly men and women when they start to feel they are unable to manage by themselves anymore and the anxiety about having to leave their own home and move into a residential home. At Total Living Care, we know that moving into a residential care home usually takes them away from their friends and their local community, leaving them feeling they have lost themselves and their independence.

It’s also a tough time for family and friends as the difficulties of looking after an older loved one takes them away from their work and very own immediate family along with them having to be concerned that their loved one is ok 24 hours of the day. As a member of the family gets older you want to enjoy the time you have with them rather than preparing food, cleaning, washing, running errands and getting them to appointments. Often people don’t think about the choice of having a carer coming into their relative’s residence to help them a couple of hours a day, full time or actually living in with them to avoid them from going into a care home as they believe the price might be an excessive amount. This isn’t always the case and Total Living Care can help you establish this.

Domiciliary Care Ross-on-Wye 

If you have long-term care needs, there is a very good chance you will need help with personal care and other household tasks. Domiciliary care is for people who want to live in their own home but who need additional support with household tasks, personal care or other activities, allowing them to maintain their independence and quality of life. 

Domiciliary Care Workers can work with children, the elderly, and people with disabilities or learning difficulties. 

A combination of skilled and non-skilled professionals can provide Domiciliary Care and this depends on the needs of each client. The care offers relief for family members acting as carers, as well as allowing the individual to stay in their own home in their own familiar surroundings. 

At TLC, our domiciliary carers main purpose is to help promote their client’s independence, enhance their wellbeing and protect their dignity by providing help and assistance within the control of their client and within their home. 

Total Living Care provides 24 hour care to clients in their own homes throughout Ross-on-Wye, Herefordshire and surrounding counties

How else can we help?

A combination of skilled and non-skilled professionals can provide Domiciliary Care and this depends on the needs of each client.

The care offers relief for family members acting as carers, as well as allowing the individual to stay in their own home in their own familiar surroundings.

At TLC, our domiciliary carers main purpose is to help promote their client’s independence, enhance their wellbeing and protect their dignity by providing help and assistance within the control of their client and within their home.

%

of our clients would recommend us

%

of our carers are DBS & reference checked

hours live-in home care

Short Term Domiciliary Care 

The advantages of recovering at home after a hospital stay or after an operation are endless. Recovery time is known to be much quicker if the support they need is there, pain levels can be reduced as people are more comfortable in their own home, and most importantly it offers the flexibility of recovering at your own pace in familiar surroundings. The loss of independence can be a worrying factor when someone comes home from the hospital or is recovering from an operation so Domiciliary Care is always beneficial and a service to consider. 

As a family run business, TLC provides high quality, caring and reliable home care for people who want to keep their independence in their own homes. We offer our Domiciliary Care service in and around Ross on Wye and are well known as the experts in the area. Visit our Ross-On-Wye domiciliary Care site. 

We can provide visits ranging anything from 30 minutes to an hour, or longer and the time we spend with each client depends on their individual needs. It could be daily or once or more every week. The majority of our clients are with us on a permanent basis, but we can also provide regular short visits as well as respite care if that is the service you need. 

Domiciliary care services we provide 

We can provide personal care, food and drink preparation, feeding, assistance with medication, shopping, cleaning, help to care for pets, companionship as well as accompanying clients to medical appointments if they need it. 

The advantages of our home care services include our client’s; remaining in their home with their comforts and surroundings, allowing people to stay in their own homes for longer thus preventing or delaying a move into sheltered housing or a care home. The service also offers our client’s stability and familiarity as they can keep in contact with their friends, their local community and the activities and routine they have always had. 

Our domiciliary care process & care plan

One of our Care Managers visits every one of our clients before their care begins to discuss and assess their needs. A care package is then tailored to suit them and their individual needs, and we always work hard to ensure each client’s independence is maintained as much as possible. 

Trusted and experienced carers

Every one of our carers is DBS checked and their references are fully reviewed before they are employed with us. We understand that our carers and the exceptional care they provide is the core of our business and we only employ carers into our team who have a passion for providing professional and caring services. 

At TLC we understand that it may take some people longer to get used to a carer coming into their home and because of this we match our carers to our client’s, considering their personalities and interests as well as their care training and qualifications. 

Where we cover from our Herefordshire base

At Total Living Care (TLC) we supply outstanding Domiciliary Care to clients in England and Wales. We mostly cover the South West of England, Herefordshire, Gloucestershire, Monmouthshire and Powys in areas such as Ross-on-Wye, Monmouth, Brecon and Bristol, however, our Domiciliary Care services at Total Living Care are available nationwide for whoever may need our support. Our carers will always give outstanding support, ensuring that you or your loved one stay happy, safe and content living in their own home. If you feel like you, a friend or a family member may need Domiciliary Care, do not hesitate to contact us on 01989 562000 and explain yours or their needs. 

Please see our live-in page for more extensive support need. 

Trusted and accredited by the CQC

We have regular quality reviews carried out by our public sector clients and are registered with the Care Quality Commission. 

Our Care Quality Commission ID is 1-1520389628 and we are rated as ‘Good’ in all areas. Answers to our regular client surveys reveal that 91% of our client evaluations are in the Excellent or Very Good categories. 

Home Care FAQs

What are the qualifications & regulations of your carers?

All of our carers are DBS checked and highly qualified and experienced. Total Living Care is also checked, registered and regulated by the Care Quality Commission (provider ID 1-1520389628) If you are still curious about our carers, feel free to call us on 01989 562000.

Who do your Live-in Carers work with?

Our live-in carers work for all different types of people that cannot stay in their own home without support. This includes the elderly, children, and people with disabilities or learning difficulties. Whatever the needs of our clients, our carers will always do their uppermost to fulfill their needs to ensure they can live in the way they would without care and can be happy in their own home. If you believe that you, a friendly or a family member requires care then please call us on 01989 562000.

How good is your carers knowledge on Dementia?

All of our carers have excellent knowledge about Dementia and are trained thoroughly on how to deal with and support people who suffer with Dementia. Each of our Dementia Care clients has their support needs acknowledged beforehand so that the care is as efficient and beneficial as possible. Each of our carers also has a great understanding of dementia symptoms and how to deal with them. With Dementia Care, the level and care and support can vary day by day, this is why it is important they are knowledgeable about Dementia so they can deal with different situations at different stages.

What is companionship care?

Companionship care is primarily aimed at our senior clients so that they can have emotional support and companion. It is common for elderly people to become lonely when their mobility is low and they may have a lot of friends or family members that have sadly passed away. Our carers help to keep our clients’ minds busy and to keep them company. Loneliness can make an impact very negatively on a person’s life and can lead to cognitive decline. This is why being accompanied is so important. Our Companionship Care services are all bespoke specifically for the client, so the care is as effective as possible.

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Covid-19 Measures at Total Living Care

At Total Living Care, we are used to dealing with viral outbreaks such as “normal” flu, and have long established infection control measures to protect our clients and staff from the spread of infection.
These measures already include good handwashing regimes, the use of personal protective equipment (“PPE”), protocols for self-isolation and minimising social contact. We have business continuity plans to manage issues with supply chains and administrative functions.

Current Measures

The speed of transmission of Covid 19 has taken the World by surprise. Last year, we formed a collaborative group of all the major local care agencies to improve care in Ross on Wye (www.rosscaregroup.org) and manage the response to any challenges we would face. This group is now totally focussed on addressing the challenges raised by the Coronavirus. We meet daily to discuss the changes to the guidance and advice from the Government and Public Health England, and also the issues which are facing the healthcare sector more widely.

We have taken the decision to close the offices. All our office staff are able to carry out their duties from home.
If you require care for yourself or another person, please contact us using chat, telephone or email.
Thank you for your help and understanding in these challenging times, but please be assured that the health and well-being of our clients and staff is our paramount concern at all times, particularly now.

Yours sincerely,
James Lloyd
Total Living Care