Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998


Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

What is 24 Hour Live-in Care?

Like other care agencies our service is predominantly for elderly people who wish to remain at home, instead of moving to a residential or nursing facility.

The live-in carers are on hand 24 hours, 7 days per week and cover all aspects of daily life including personal care, cooking, cleaning, shopping and taking clients to appointments or to visit friends.

Read Edith’s story to find out how live-in care changed her life.

Trusted Live-in Home Care in and around Ross-on-Wye

Total Living Care is one of the original live-in care providers and has been providing home care services from our Ross-on-Wye, Herefordshire base for more than 20 years.

TLC is owned and operated by a fully qualified nurse (RGN) with over 30 years of experience. We ensure all of our carers are DBS checked and experienced in providing care. We are registered with the Care Quality Commission (provider ID 1-1520389628) and have an exemplary record in providing high-quality live-in home care.  

If you require a local, live-in care provider, Total Living Care is the obvious choice. With prices starting from just £112 per day (£784 per week), we provide a cost-effective service that does not compromise on quality.

Why Choose Total Living Care?

Delivered over 1 million hours of care

Over 20 years of experience

All carers DBS checked

Provider partner to local government

Registered & trusted by the CQC

Locally based in Ross-on-Wye

Live-in home care from just £784 per week

Live In Care with TLC 

Total Living Care (TLC) provides live in care 24 hours a day, 7 days a week, supporting and assisting you to help make your life or the life of a loved one easier. Our live-in care service enables you to carry on enjoying your own home, routine and have social interactions throughout your day. 

Who requires live in care?

 If you have long-term care needs, you may need help with personal and medical care as well as other household tasks. Live-in care is for people who want to live in their own home but who need additional support to do this, enabling them to retain their independence and quality of life. 

 Our live-in home carers work with children, the elderly, and people with disabilities or learning difficulties that cannot stay in their own home without this support. 

Who provides the home care?

 It depends on the needs of each client if they need medically qualified carers or professionally skilled carers with caring experience. The care we offer at TLC provides relief for family members acting as carers, as well as allowing the individual to stay in their own home, in their familiar surroundings retaining their independence. 

Our live-in care service is normally provided by carers on a two-week rotation. One carer stays with our client for 2 weeks and then hands over to another carer for the next 2 weeks and this ensures there are not constant changes in the carers coming into your home. 

Our live-in carers are fully trained and live with you in your home, allowing you or your loved one to stay in their relaxed surroundings with a bespoke level of one to one care and support that is suited to your individual needs. 

How do I know what level of care is required?

Before your live-in care starts with TLC, one of our care managers comes to your home and assesses the level of support you need on a day to basis, along with the activities that a carer would help you with. This ensures that the care plan agreed is bespoke to you, your home and the things that are important to you. We understand that retaining independence is key to our clients and this is always a consideration when we are planning your care package. 

We devote considerable time to members of the family and our patients to ensure we match our carers to each of our clients. The criteria include; our carer’s training, qualifications, personalities, hobbies and interests as we appreciate that someone coming into your home can take a while to adjust to.

Help when you need it most!

It is really difficult and stressful for almost all elderly men and women when they start to feel they are unable to manage by themselves anymore and the anxiety about having to leave their own home and move into a residential home. At Total Living Care, we know that moving into a residential care home usually takes them away from their friends and their local community, leaving them feeling they have lost themselves and their independence.

It’s also a tough time for family and friends as the difficulties of looking after an older loved one takes them away from their work and very own immediate family along with them having to be concerned that their loved one is ok 24 hours of the day. As a member of the family gets older you want to enjoy the time you have with them rather than preparing food, cleaning, washing, running errands and getting them to appointments. Often people don’t think about the choice of having a carer coming into their relative’s residence to help them a couple of hours a day, full time or actually living in with them to avoid them from going into a care home as they believe the price might be an excessive amount. This isn’t always the case and Total Living Care can help you establish this.

Live in home care for couples

Our live-in care services are a great thing to consider if a couple who have different support needs face the sad possibility that they may need to go into different care homes to be looked after. This can be the case as residential and care homes often differ with the levels and type of care they offer. 

How does the cost of live in care compare to that of a care home?

Many people think that a live-in care service will cost more than a care home, however, this is not always the case, especially if there are two people needing support and dependent on the care services that are needed. We always advise you give us a call and we can arrange a meeting with you to discuss your needs and the cost. Some clients find it makes much more financial sense to have 24/7 care compared with several social care visits every day and working this out is something we can assist you with. We can also give you information and help you understand if you are entitled to have support with any of the costs associated with your care. 

Why TLC is the easy choice for your family

Every one of our care workers is chosen for their qualifications and experience as well as their professional, warm, friendly and enthusiastic approach to providing exceptional care to people that need it in their homes. At TLC, we understand that our carers are the most important factor in us providing the excellent care that we do and our reputation relies on this which is why we invest a lot of time when taking on new carers and matching them to our clients. 100% of our carers are DBS and reference checked and we have regular and ongoing review meetings with them, our clients and their families to ensure they are happy with the care we are providing. 

Total Living Care provides 24 hour care to clients in their own homes throughout Ross-on-Wye, Herefordshire and surrounding counties

How else can we help?

We can also offer temporary respite care on a live-in basis. For more basic help needs, please see our domiciliary care page.

The Care Manager personally visits each client to assess care needs and other personal home care services and social requirements. Following this, a suitable carer is matched to the client.


of our clients would recommend us


of our carers are DBS & reference checked

hours live-in home care

What services does a TLC live-in home carer offer? 

Our carers give companionship and frequent social interaction and fun for their clients. A typical day may consist of:

  • Assisting around the house with cleaning, washing and ironing 
  • Preparing daily meals and snacks 
  • Helping with food shopping or doing this by themselves 
  • Helping and support with getting washed and dressed in a dignified manner 
  • Running errands 
  • Taking and accompanying social events 
  • Taking and accompany hospital or professional medical appointments 
  • Accompanying on days out, short breaks away or holidays 
  • Helping with the care of a pet 
  • Assisting to get ready and into bed at night 
  • Assisting with medication and dressings 
  • Providing support with the general management of your home 

At TLC, our focus is to give confidence to the people we are caring for as well as reassurance to their family that our professional carer is there all of the time to support them with the activities they need, in case of any falls or injuries. Our live-in care service ensures you know someone is there for them 24 hours a day if they need them, as well as them having as much social interaction that they want. 

Trusted and monitored by the CQC

We are registered and monitored through the Care Quality Commission which is an organisation that monitors, inspects and regulates services that supply health and social care. The activities that are regulated and audited include the treatment, care and support provided by hospitals, GP’s, dentists, ambulances, care homes, care providers and mental health providers. 

Where we cover from our Herefordshire base

At Total Living Care (TLC) we supply outstanding Live in Care services to clients in England and Wales. We mostly cover the South West, Herefordshire, Gloucestershire, Monmouthshire and Powys in areas such as Ross-on-Wye, Monmouth, Brecon, Bristol and Thornbury, however, our Live in Care services are available nationwide for whoever may need our support. Our carers are highly experienced, trained and knowledgable and will always give outstanding support, ensuring that you or your loved one stay happy, safe and content living in their own home. If you feel a friend or a family member may need Live-In, do not hesitate to contact us on 01989 562000 and explain their needs. Our team will be at hand to help, give expert advice and provide the care they need. 

Home Care FAQs

What are the qualifications & regulations of your carers?

All of our carers are DBS checked and highly qualified and experienced. Total Living Care is also checked, registered and regulated by the Care Quality Commission (provider ID 1-1520389628) If you are still curious about our carers, feel free to call us on 01989 562000.

Who do your Live-in Carers work with?

Our live-in carers work for all different types of people that cannot stay in their own home without support. This includes the elderly, children, and people with disabilities or learning difficulties. Whatever the needs of our clients, our carers will always do their uppermost to fulfill their needs to ensure they can live in the way they would without care and can be happy in their own home. If you believe that you, a friendly or a family member requires care then please call us on 01989 562000.

How good is your carers knowledge on Dementia?

All of our carers have excellent knowledge about Dementia and are trained thoroughly on how to deal with and support people who suffer with Dementia. Each of our Dementia Care clients has their support needs acknowledged beforehand so that the care is as efficient and beneficial as possible. Each of our carers also has a great understanding of dementia symptoms and how to deal with them. With Dementia Care, the level and care and support can vary day by day, this is why it is important they are knowledgeable about Dementia so they can deal with different situations at different stages.

What is companionship care?

Companionship care is primarily aimed at our senior clients so that they can have emotional support and companion. It is common for elderly people to become lonely when their mobility is low and they may have a lot of friends or family members that have sadly passed away. Our carers help to keep our clients’ minds busy and to keep them company. Loneliness can make an impact very negatively on a person’s life and can lead to cognitive decline. This is why being accompanied is so important. Our Companionship Care services are all bespoke specifically for the client, so the care is as effective as possible.

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    Covid-19 Measures at Total Living Care

    At Total Living Care, we are used to dealing with viral outbreaks such as “normal” flu, and have long established infection control measures to protect our clients and staff from the spread of infection.
    These measures already include good handwashing regimes, the use of personal protective equipment (“PPE”), protocols for self-isolation and minimising social contact. We have business continuity plans to manage issues with supply chains and administrative functions.

    Current Measures

    The speed of transmission of Covid 19 has taken the World by surprise. Last year, we formed a collaborative group of all the major local care agencies to improve care in Ross on Wye ( and manage the response to any challenges we would face. This group is now totally focussed on addressing the challenges raised by the Coronavirus. We meet daily to discuss the changes to the guidance and advice from the Government and Public Health England, and also the issues which are facing the healthcare sector more widely.

    We have taken the decision to close the offices. All our office staff are able to carry out their duties from home.
    If you require care for yourself or another person, please contact us using chat, telephone or email.
    Thank you for your help and understanding in these challenging times, but please be assured that the health and well-being of our clients and staff is our paramount concern at all times, particularly now.

    Yours sincerely,
    James Lloyd
    Total Living Care