Testimonials

Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

Testimonials

Making Life Easier

Local, Trusted, Home Care in Herefordshire Since 1998

Testimonials

I wanted to ask you to read this out or pin it up somewhere to share with all the carers who have come to the house over the last few months to provide care for my Mother- in- law.  I cannot really thank you all enough for the help you have given us – not just the actual care provision but the unfailing kindness and cheerfulness of all those who came  here and put up with us!  All of your carers were professional, sensitive and responsive to us in the difficult circumstances we have faced since my husband’s death last year – so I definitely benefited from your help as much as Mother- in- law did.

Mary

You are a ‘Band of Angels’. I’m struggling to find the right words to thank you for all you have done for us over the past 4 years.

The love and care that you gave us made those years very special for both of us and have given me so many happy memories to help get through the sad ones.

You all became good friends. You were and are very special people and a credit to the caring profession.

Hope my words have managed to express something of all the thanks and love I owe you.

With love to you all!

Janet

Thanks again for making my hols so special. I have some very special photos to remember it by. I do hope to come again soon and if you ever want to open an agency down here, please let me know.

Elizabeth (stayed at Merton House Hotel with TLC care)

I want to thank you and all at TLC for helping through the past months. Although it was a very hard journey we had very precious and profound moments which I think would have been difficult to have if he had not been at home.

All of the carers brightened this very painful time.

Helen

Dear Tracy, Thank you once again for making my hols so special. I have some very special photos to remember it by. I do hope to come again soon and if you ever want to open an agency down here, please let me know.

Mrs G, Solihull

I would like to thank you and the team for all the special care, sensitivity and consistency in carers. Joyce thought the world of the girls who all had their own ways of making her feel special, beautiful and safe.

Julia

Very special thanks to TLC for the excellent care Mum had while you were visiting her at home. We are very grateful for all you have done.

Marcia

Total Living Care provides 24 hour care to clients in their own homes throughout Ross-on-Wye, Herefordshire and surrounding counties

%

of our clients would recommend us

%

of our carers are DBS & reference checked

hours live-in home care

Home Care FAQs

What are the qualifications & regulations of your carers?

All of our carers are DBS checked and highly qualified and experienced. Total Living Care is also checked, registered and regulated by the Care Quality Commission (provider ID 1-1520389628) If you are still curious about our carers, feel free to call us on 01989 562000.

Who do your Live-in Carers work with?

Our live-in carers work for all different types of people that cannot stay in their own home without support. This includes the elderly, children, and people with disabilities or learning difficulties. Whatever the needs of our clients, our carers will always do their uppermost to fulfill their needs to ensure they can live in the way they would without care and can be happy in their own home. If you believe that you, a friendly or a family member requires care then please call us on 01989 562000.

How good is your carers knowledge on Dementia?

All of our carers have excellent knowledge about Dementia and are trained thoroughly on how to deal with and support people who suffer with Dementia. Each of our Dementia Care clients has their support needs acknowledged beforehand so that the care is as efficient and beneficial as possible. Each of our carers also has a great understanding of dementia symptoms and how to deal with them. With Dementia Care, the level and care and support can vary day by day, this is why it is important they are knowledgeable about Dementia so they can deal with different situations at different stages.

What is companionship care?

Companionship care is primarily aimed at our senior clients so that they can have emotional support and companion. It is common for elderly people to become lonely when their mobility is low and they may have a lot of friends or family members that have sadly passed away. Our carers help to keep our clients’ minds busy and to keep them company. Loneliness can make an impact very negatively on a person’s life and can lead to cognitive decline. This is why being accompanied is so important. Our Companionship Care services are all bespoke specifically for the client, so the care is as effective as possible.

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Covid-19 Measures at Total Living Care

At Total Living Care, we are used to dealing with viral outbreaks such as “normal” flu, and have long established infection control measures to protect our clients and staff from the spread of infection.
These measures already include good handwashing regimes, the use of personal protective equipment (“PPE”), protocols for self-isolation and minimising social contact. We have business continuity plans to manage issues with supply chains and administrative functions.

Current Measures

The speed of transmission of Covid 19 has taken the World by surprise. Last year, we formed a collaborative group of all the major local care agencies to improve care in Ross on Wye (www.rosscaregroup.org) and manage the response to any challenges we would face. This group is now totally focussed on addressing the challenges raised by the Coronavirus. We meet daily to discuss the changes to the guidance and advice from the Government and Public Health England, and also the issues which are facing the healthcare sector more widely.

We have taken the decision to close the offices. All our office staff are able to carry out their duties from home.
If you require care for yourself or another person, please contact us using chat, telephone or email.
Thank you for your help and understanding in these challenging times, but please be assured that the health and well-being of our clients and staff is our paramount concern at all times, particularly now.

Yours sincerely,
James Lloyd
Total Living Care