Frequently Asked Questions

Total Living Care

Local, Trusted, Home Care in Herefordshire Since 1998

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What are the first steps?


Free Phone Consultation

Call our team on 01989 562000. We are happy to answer any questions you may have and we even offer a free consultation to determine what services best suit your needs.


Book Appointment

Arrange an in-home visit. We will go over everything in detail and answer any questions you may have. It is important that we ensure the perfect service to suit individual needs.

Welcome to the TLC Family

At TLC we treat our clients like family, ensuring that you and your loved ones stay happy, safe and content living with the most exceptional care provided by our team of proffesional carers.

Live-in Care

What is Live-in Care?

Live-in Care is a care service where a fully trained carer lives in your home for the purpose of caring for you and your everyday needs. Live-in carers provide a bespoke level of one to support so they can provide you with your exact needs. Duties of live-in carers include helping around with the housekeeping, personal care for you and keep you company during the day. Live-in Care is perfect for those who require care but would rather stay in their own home than go to a care home.

What can Live-in Carers offer?

Our live-in carers work for all different types of people that cannot stay in their own home without support. This includes the elderly, children, and people with disabilities or learning difficulties. Whatever the needs of our clients, our carers will always do their uppermost to fulfill their needs to ensure they can live in the way they would without care and can be happy in their own home. If you believe that you, a friendly or a family member requires care then please call us on 01989 562000.Live-in carers can complete for you a variety of day-to-day tasks that you may not be able to do or may need support doing. These include chores such as washing dishes, laundry and ironing, preparing meals, caring for pets, administering medication, help with bathing, dressing, toileting and running errands, etc. Additionally to this type of care, carers offer support with mobility, getting out and about and can give you emotional support. Many carers end up being friends with their client because of the support and companionship.

Who do your Live-in Carers work with?

Our live-in carers work for all different types of people that cannot stay in their own home without support. This includes the elderly, children, and people with disabilities or learning difficulties. Whatever the needs of our clients, our carers will always do their uppermost to fulfill their needs to ensure they can live in the way they would without care and can be happy in their own home. If you believe that you, a friendly or a family member requires care then please call us on 01989 562000.

Disability Care

What does Disability Care include?

Our carers can help our disabled clients with everyday tasks such as cooking, cleaning, washing, dressing, eating and much more. As well as this, our carers put a substantial amount of effort to assist their disabled clients with complex needs such as physio, medication, developing social interaction and incontinence if needed. All of our carers that work with disabled clients are vastly experienced in their field of work.

What is a Health Care Plan for Disability?

People with disabilities may have funding support from the local council. This is called a Health Care Plan. Each Health Care Plan is specific to the individual and is used where complex procedures and/or techniques are required for their care or medication. At Total Living Care, we support people with Health Care Plans and we commit to working with you to agree what is included.

How much is Disability Care?

Pricing for disability care will depend on the age of the client and the severity of the disability. Whatever the price may be, there will be funding support available for the care that is needed. Your doctor or health consultant will be able to help you with this and usually, they will arrange for your local social services to carry out a health and social care assessment. This will include evaluation of the person with the disability to make a formal decision on pricing and how the person will be cared for. For more information on disability care, click here.

Respite Care

What is Respite Care?

The actual meaning of respite care is “a short period of rest or relief from something difficult” or “an interval of rest or relief”. Respite care is provided to offer a break from caring to a carer. Working full-time as a carer is massively rewarding, however, at TLC we understand that it can be very exhausting and demanding. Respite care can be provided full or part-time for any time periods up to a week or more.

What are the benefits of Respite Care?

There are many benefits to respite care. For the carer, they get to take some time away from the care to relax. This can be very beneficial for them and their health. For the client, it allows them to stay in their familiar surroundings and be cared for in the exact same way as their usual care. If you wish to find out more about our respite care services, click here or alternatively call us on 01989 562000.

Dementia Care

What are the benefits of Dementia Care?

Effective Dementia care can help to reduce the speed of cognitive decline. Carers can encourage their clients to partake in activities that can help with their cognitive function. Besides preventing cognitive decline, Dementia care can help keep clients safe and help them with making better decisions. People who suffer with dementia can potentially be very vulnerable if left alone in their own home or in public. When someone suffers with Dementia they may also struggle with memory and their mood. Our carers can help their clients with dementia with their memory and do their best to keep the client’s mood stable.

How good is your carers knowledge on Dementia?

All of our carers have excellent knowledge about Dementia and are trained thoroughly on how to deal with and support people who suffer with Dementia. Each of our Dementia Care clients has their support needs acknowledged beforehand so that the care is as efficient and beneficial as possible. Each of our carers also has a great understanding of dementia symptoms and how to deal with them. With Dementia Care, the level and care and support can vary day by day, this is why it is important they are knowledgeable about Dementia so they can deal with different situations at different stages.

My friend/family member has dementia, how can I provide them with the care they need?

Dealing with Dementia for a family member or friend can be extremely difficult and quite upsetting. It is highly recommended that you leave caring for them to professionals. The first stage would be to find somewhere for them to stay where they feel most comfortable. If they feel more comfortable in their own home then call us here at Total Living Care. We will carefully take into consideration the needs of your friend or family member and do our best to try and arrange effective care for their needs. We can provide care across the United Kingdom. If you wish to inquire about our care services, call us on 01989 562000.

Companionship Care

What is companionship care?

Companionship care is primarily aimed at our senior clients so that they can have emotional support and companion. It is common for elderly people to become lonely when their mobility is low and they may have a lot of friends or family members that have sadly passed away. Our carers help to keep our clients’ minds busy and to keep them company. Loneliness can make an impact very negatively on a person’s life and can lead to cognitive decline. This is why being accompanied is so important. Our Companionship Care services are all bespoke specifically for the client, so the care is as effective as possible.

What can your Companionship Carers do?

To combat loneliness, our carers can:

  • Have frequent social interaction with the client
  • Take the client out for a walk or a drive
  • Cook with the client
  • Take the client out for a coffee
  • Accompany the client of days out, short breaks or holidays
  • Play games with the client
  • Accompany the clients at doctors appointments
  • Do whatever in reason makes the client happy and content!

As previously mentioned, our Companionship Care services are bespoke to ensure the most effective service possible. Our carers are always interested in the client’s interests and delighted by satisfying their needs.

Other Questions

Where are your care services available?

At Total Living Care (TLC) we supply outstanding Care Services to clients in England and Wales. We mostly cover the South West, Herefordshire, Monmouthshire, Gloucestershire, Worcestershire and Powys in areas such as Ross-on-Wye, Monmouth, Brecon, Gloucester, Kidderminster, Thornbury,  Bristol and more surrounding areas. Besides the South West, our care services at Total Living Care are available nationwide for whoever may need our support.

What are the qualifications and regulations of your carers?

All of our carers are DBS checked and highly qualified and experienced. Total Living Care is also checked, registered and regulated by the Care Quality Commission (provider ID 1-1520389628) If you are still curious about our carers, feel free to call us on 01989 562000.

Can’t find the answer you are looking for?

Covid-19 Measures at Total Living Care

At Total Living Care, we are used to dealing with viral outbreaks such as “normal” flu, and have long established infection control measures to protect our clients and staff from the spread of infection.
These measures already include good handwashing regimes, the use of personal protective equipment (“PPE”), protocols for self-isolation and minimising social contact. We have business continuity plans to manage issues with supply chains and administrative functions.

Current Measures

The speed of transmission of Covid 19 has taken the World by surprise. Last year, we formed a collaborative group of all the major local care agencies to improve care in Ross on Wye ( and manage the response to any challenges we would face. This group is now totally focussed on addressing the challenges raised by the Coronavirus. We meet daily to discuss the changes to the guidance and advice from the Government and Public Health England, and also the issues which are facing the healthcare sector more widely.

We have taken the decision to close the offices. All our office staff are able to carry out their duties from home.
If you require care for yourself or another person, please contact us using chat, telephone or email.
Thank you for your help and understanding in these challenging times, but please be assured that the health and well-being of our clients and staff is our paramount concern at all times, particularly now.

Yours sincerely,
James Lloyd
Total Living Care